Shipping policy

Anti Wrinkle Skincare cannot accept responsibility on all orders, for delays caused by unforeseen circumstances, such as customer not present for signature, courier delays during busy holiday periods and strike action. In these instances, the original shipping costs cannot be refunded. If a parcel is deemed lost in transit we will follow up with our suppliers and their shipping services and endeavour to send a replacement 14 days.

Any goods not received within 3 to 5 working days from dispatch must be reported to Anti Wrinkle Skincare via email or contact form. If a parcel has been logged as delivered but you are unable to locate the parcel, please contact us within 48 hours of the parcel being logged as delivered.

Please ensure the delivery address provided at checkout is correct. We cannot be held responsible for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails due to a customer supplying an address incorrectly, we will not re-send or refund the order until the original parcel has been returned to our premises. If you choose to receive a refund, the cost of delivery, even if you qualified for free delivery, will be deducted from the refund amount.  If you choose to have the products re-sent, you will need to pay for the redelivery, even if you have already paid a delivery fee on the original order.

The products you order will be delivered to the delivery address you give when you placed your order.  However, if you are a new customer placing an order for the first time we reserve the right to post only to the billing address provided should this differ from the delivery address. We do not ship to P.O. Boxes as all deliveries require a signature.